Wholesale Ordering FAQ

These answers cover common questions about using the JR-VAPE wholesale catalogue. Product availability, listed options, order quantities and destination requirements should be confirmed for each order before payment.

Are prices shown per unit or per box?

Prices shown on product pages are per unit unless a listing explicitly states otherwise. Review the listed minimum quantity and tiered pricing, then confirm the order-specific quotation before payment.

What information should I include in a wholesale enquiry?

Include the product name or URL, required quantity, destination country and business name. This gives the team enough information to check current availability, destination eligibility and shipping arrangements.

Where can I find the minimum order quantity?

Each product page shows the minimum quantity and any tiered prices currently listed for that item. Contact JR-VAPE if the required quantity or option is not shown.

What should I do if products arrive and do not work?

Keep the affected units together and contact JR-VAPE with the order reference plus clear photos or videos. After the evidence is reviewed, approved replacement quantities are normally added to a subsequent order.

How long do processing and delivery take?

Orders are normally prepared for dispatch within 1 to 3 days. The published delivery estimate is approximately 7 to 15 business days after dispatch, but carrier, customs and destination conditions can change the timing.

How can I track a dispatched order?

Tracking details are sent using the contact information supplied with the order. Tracking events can take 1 to 2 days to appear and can be checked on 17TRACK.

How do I confirm whether an order can be sent to my destination?

Send the destination country and product details through the página de contacto before payment. Buyers are responsible for confirming local import, resale and product requirements; website information is not legal or medical advice.